Services for individuals

Tools and resources for personal insurance policyholders

Help is a click or phone call away

In this section, you’ll find resources you may need as a personal insurance customer. 

Not finding what you’re looking for? Contact your broker. Brokers work for you to provide expertise and guidance.

Need help ensuring you have the coverage you need?

An insurance broker is your best resource. If you do not have one, find a Travelers Canada broker near you.

Find a broker >

Flexible payment options

Travelers Canada gives you choice. You can make one lump sum payment, three installments or 12 monthly payments.

Which one is right for you?

Compare your options >

Know your rights

Travelers Canada is committed to safeguarding your rights when you shop for insurance and when you submit a claim following a loss. Your rights include the right to be informed fully, to be treated fairly, to receive timely complaint resolution, and to have privacy.

Know your rights >

How to make a complaint

Travelers Canada works hard to earn and maintain the trust and loyalty of our policyholders.

If you are a consumer who has requested or received a product or service from Travelers Canada and you are not satisfied with the service you receive, we want to hear from you.

Learn more >

Prepare and Prevent

Tips to protect yourself against the unexpected

Prepare and Prevent >

Claim Centre

We are here to help

Learn more or make a claim >