COVID-19: Stay-at-Home Auto Premium Credit Program
Customer Frequently Asked Questions
Q: What is the Stay-at-Home Auto Premium Credit Program?
A: The Stay-at-Home Auto Premium Credit Program provides our Ontario personal auto insurance customers with a credit on one month’s premium. The credit is applied automatically, providing customers with some measure of relief during this time. Customers who have already paid their account in full, either directly or by broker billing, will receive a mailed cheque. For most policyholders who pay monthly, a credit will be applied to their next installment.
Q: Are all auto customers eligible for the Stay-at-Home Auto Premium Credit Program?
A: Currently, Ontario personal auto customers with policies in force as of March 1, 2021 are eligible for a 25% credit.
Q: How much money will each auto customer receive through the Stay-at-Home Auto Premium Credit Program?
A: Ontario customers who had policies in force on March 1, 2021 will receive a billing account credit for 25% on one month’s premium.
Q: Is the credit per policy, per driver or per vehicle?
A: The credit applies to each personal auto policy regardless of the number of drivers or vehicles.
Q: Do I need to provide any documentation?
A: No. The credit will be applied automatically.
Q: How will I be notified about the Stay-at-Home Auto Premium Credit Program?
A: Customers receiving a credit will be notified by a mailed letter from Travelers Canada that advises of the credit amount close to the date when the credit will be received.
Q: How will I receive the credit?
A: Customers on direct bill or recurring payment plans will receive the credit automatically. Customers who have already paid their account in full will receive a mailed cheque. For most policyholders who pay monthly, credit processing will be applied to their next installment.
Q: When will I receive the credit?
A: We expect to begin processing the credit for customers in May.
Q: What happens if I recently moved?
A: Any return letters will be sent to your broker. Please contact your broker to obtain a copy.
Q: What if I had an auto insurance policy with Travelers Canada but am no longer a customer?
A: If you had an Ontario personal auto policy in force on March 1, 2021, you are eligible for the 25% credit.
Q: Will the Stay-at-Home Auto Premium Credit Program be further extended in 2021?
A: We will continue to assess the program as more information comes to light about the impact of the COVID-19 pandemic on the driving environment and auto claims.