COVID-19: Steps We're Taking

We're Here to Help

The past several weeks have certainly tested us all. As we continue to monitor ongoing developments related to the coronavirus (COVID-19), please know that nothing will compromise our commitment to take care of customers and the things you trust us to insure.

We have robust business continuity plans in place to provide exceptional, uninterrupted service – all while helping our customers and employees stay safe.

Taking Care of Our Customers

  • We are committed to responding to our customers’ claim needs with speed, compassion, integrity and professionalism. You can make a claim at any time by visiting our claim centre.
  • We are adjusting our inspection process by leveraging our extensive inventory of virtual tools and taking extra precautions if an in-person inspection is needed.
  • We know there may be customers who are financially affected by the actions being taken to reduce the spread of the virus, and we’re here to help. Please contact us or your broker, and we’ll work through the situation together.

Taking Care of Our Employees

  • Most of our employees can seamlessly perform their jobs remotely and are now doing so. The more employees we have at home, the healthier the environment we create for those who are worksite-essential.
  • To make remote work easier, we are enhancing employees’ home offices with equipment and supplies (e.g., an additional computer monitor, a phone headset, etc.).
  • Our strong travel restrictions remain in effect, including banning all international business travel and nonessential domestic business travel.

Contact Us

We will always be here when you need us. If there is anything that we can do for you, please do not hesitate to contact us.