Canada Post Service Disruption

On December 19, 2024, Canada Post mail delivery resumed. However, Canada Post has advised that it will take time to return to normal service levels, and delays will continue while the backlog of mail that resulted from the stoppage is processed on a first-in, first-out basis.

At Travelers, we are returning to our regular business operations. This means:

• Payments can be made by credit card, through online banking or mailed.
• All policyholder documents will now be mailed. Due to the volume of documents that were held during the postal strike it will take some time before documents return to being mailed on the day they are issued.
• Mailing of payment reminder notices, as well as notifications of non-payment will resume.
• Refund and claim cheques will be sent by mail directly to the customer.
• Your broker can still provide you with a copy of your policy documents electronically and an updated pink slip as needed.

If you have any questions regarding the information above, please contact your insurance broker. 

We thank you for your continued patience while mail delivery transitions back to normal service levels.