New Home Warranties for Builders and Developers in British Columbia
Travelers Canada is the industry leader in residential home warranty products. We work with builders committed to excellence to provide your future home buyers peace of mind. Travelers Canada was the first insurer approved by the Financial Institutions Commission to offer home warranty insurance before the implementation of the Homeowner Protection Act in 1999 and has been the leading home warranty provider in British Columbia since inception.
Travelers Canada clients account for more than 55 percent of all housing starts in B.C. and 65 percent of multi-family starts. Through our stringent underwriting criteria, Travelers Canada proudly endorses the best builders and developers in the residential development and construction industry in B.C.
*New Home Warranty policies are underwritten by The Travelers Insurance Company of Canada. We do not offer New Home Warranty coverage in Québec. Warranty coverage is currently only offered in Alberta, British Columbia and Saskatchewan.
Are you eligible for home warranty coverage?
When selecting new builders for our home warranty program in British Columbia, Travelers Canada takes into consideration the builder's track record, technical expertise, financial capacity and after-sales customer service. Only those builders who meet our underwriting criteria are approved as member builders by Travelers Canada.
If you would like to apply for home warranty coverage with Travelers, please email warrantyunderwriting@travelers.com, and one of our underwriters will contact you. Please make sure you include all of your contact information and a description of your development plans.
Travelers Canada strives to offer the best customer service to clients. To deliver on this commitment, we have a dedicated team available assist you. In addition, we issue each member builder a Travelers Canada Warranty Reference Manual that covers all aspects of the new home warranty business to guide you through the process.
The journey to building your property
- Browse the Home Warranty Chapters
- Registering a New Single-Family Home
- Registering Multi-Family Projects
Chapter 1 - Introduction to Travelers Canada Home Warranty Department
Chapter 2 - Guide to the Warranty Premiums and BC Housing Fees
Chapter 3 - Housing Registration Process
Chapter 4 – Commencement of Home Warranty Coverage
Chapter 5 - Claim Procedures
Chapter 6 – Technical Reference
Chapter 7 – Marketing
Chapter 8 - Industry Contacts
Still have questions?
Check out our Home Warranty FAQs
Thank you for considering Travelers Canada as your warranty provider. If you would like to apply to become a registered builder and be eligible for the Travelers Canada's home warranty program, please contact one of our underwriters at warrantyunderwriting@travelers.com to request a Builder Application.
The process of getting your building permit contains two steps, the registration of the new home with Travelers Canada and the registration of the new home with BC Housing. Refer to the Home Warranty chapters for further information.
Travelers Canada will issue a Schedule D: Warranty Commencement Date Certificate a few months after enrollment. This document is to be completed by the builder and the new homeowner(s) upon final walkthrough and forwarded to Travelers Canada for processing. We utilize this information to create a homeowner policy package which will be sent directly to the homeowner. Travelers Canada requires three key items in order to commence the Warranty: 1) Warranty Commencement Date 2) Builder Signature and 3) Homeowner Signature. These completed forms can be sent in by either mail, fax or emailed to housingregistrations@travelers.com. For more information on how to fill out a Schedule D please see click here.
Under the Homeowner Protection Act and Regulation, Travelers Canada is able to exclude any labour, material or design supplied by the owner, as long as it is not done under the supervision or recommendation of the builder. Integral components of the building envelope such as windows, doors, roof, and siding/cladding are not permitted exclusions and must be covered by the builder. For further clarification please refer to Chapter 4 of your builder reference manual or click here.
Please advise Travelers Canada if the civic address or legal description of your project has been changed or amended. This amendment must also be processed by BC Housing and can be done through your BC Housing online builder portal.
Duplicate or revised forms can be sent out either via mail or electronically. Please email your request to housingregistrations@travelers.com and your request will be processed. Although the Schedule D is available in a hard copy triplicate form, this is purely for ease of providing duplicate copies for both the homeowner, Builder and us at Travelers Canada. Photocopies or email copies of Schedule D’s are also accepted.
It is critical to ensure that the homeowner receives a maintenance manual as it will allow them to properly maintain their new home and its components in a timely fashion. Travelers Canada has created a maintenance manual template which can be found here.
* Please contact your underwriter for a copy in Word format
Contact a member of our warranty team here.
Reach out to our team.
